Dear Valued Customer,
We greatly appreciate your online order. Please take a moment to review our shipping and return policies before placing your order. Thank you again for your business. We appreciate every opportunity to serve our customers.
When you order a display kit or custom-printed item, there is a turnaround time while the item is being designed, produced and quality assured. This will vary depending on the complexity of the item. Our sales representatives will provide an estimated turnaround time in your final quote. Please refer to the ordering process below for each individual step.
Processing & Shipping Orders
- Quote delivered and signed
- Payment processed
- Design intake form or artwork submitted
- Design proofs signed off
- Production and printing
- Quality assurance
- Shipping to customer
Once products are shipped from our warehouse, they will arrive between 2-5 days (in the United States). Items ship from San Diego, CA unless otherwise noted on the product page. Please note, we will not cover express / expedited shipping to meet a required deadline. All orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to insure we can get the item to you with plenty of time to spare.
All orders outside of the continental United States are subject to higher shipping cost. Please email [email protected] for shipping quotes before ordering, if you are outside the continental 48 states.
Please be aware that International orders may require you to pay import taxes upon receipt. Display Pros is not responsible for paying any additional customs fees or taxes.
Product Specific Details:
- Customized Products: If you have a custom-printed item, please note it is NOT ELIGIBLE for cancellation, return, or exchange.
- Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping and restocking fee). Any returns accepted must be within 30 days of date of purchase, be unused, and in unopened new box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.
Damaged Products (Including Customized Products)
All products are subject to strict quality assurance and packed with care before leaving our warehouse. There is still the possibility that something could happen during the shipping process. Please inspect your products within 10 days of receiving. If they are damaged in any way during outbound shipping, please contact us at [email protected]. Please note, if the 10 day inspection period is exceeded, standard return policy will apply.
How to Return or Exchange:
Download our Return & Exchange form, fill it out and include it with your return shipment back to us. Click here for the form.
If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
Returns & Exchanges Mailing Address:
Attn: Returns Department
7832 Ostrow St
San Diego, CA
Display Pros warrants its products for 90 DAYS from date of purchase against defects in workmanship or materials unless otherwise noted on the product page. Display fabric is warranted for ONE YEAR from date of purchase for any defects in workmanship or materials.
The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or acts of God. If we replace a product for you, the replacement assumes the remaining warranty of the original product.
We believe in our products and empathize that accidents happen. That’s why we have our EMERGENCY REPLACEMENT program that offers you a 20% discount on replacing accidentally damaged graphic fabric.
QUESTIONS & CONCERNS
For questions, and before you ship anything back to the Display Pros factory, please contact Customer Support at: [email protected]
For more detailed information or any other questions, please visit our FAQ page.